Support Policy

Contact Information:

For all support-related inquiries, please reach out to our dedicated support team through the following channels:

Email: support@ecattlemarket.punjab.gov.pk
Helpline: 1233
Support Hours: Our support team is available to assist you during the following hours:
Monday to Saturday: 9:00 AM - 5:00 PM (PST)
Sunday: Closed

Please note that response times may vary depending on the volume of inquiries, but we strive to address your concerns as quickly as possible.

Types of Support:

Buyer Support:

•    Assistance with navigating the website
•    Help with placing orders
•    Inquiries about product details, shipping, and delivery
•    Returns and refunds assistance

Seller Support:

•    Guidance on setting up a seller account
•    Help with listing products
•    Assistance with managing orders and inventory
•    Resolving issues related to product listings

General Inquiries:

•    Information about Cattle Market and online Services
•    Technical support for using the website
•    Feedback, suggestions, and improvement ideas

Response Time:

Our support team aims to respond to inquiries within 24 hours during regular business days. Please allow for additional time during weekends and public holidays.

Escalation Procedure:

If your inquiry requires further assistance or if you are unsatisfied with the initial response, you can escalate the matter by emailing our escalation team at info@pcmmdc.punjab.gov.pk Please include your original ticket number and a brief description of the issue.
Feedback and Suggestions:

We value your feedback and suggestions as they help us improve our services. If you have any ideas or recommendations, please email us at support@ecattlemarket.punjab.gov.pk

Privacy and Security:

Rest assured that your personal and sensitive information is treated with utmost confidentiality and security. Please review our Privacy Policy for more information.

Thank you for choosing e-Cattle Market by PCMMDC Punjab. We are dedicated to serving you with the best support possible and ensuring your experience with us is delightful.